A detailed, well-managed and continuously updated database is the key to a successful operation of a company. It gives you quick access to customer data, history of their purchases and the information on the settlement of their transactions. What is more, you gain a rich source of information about the target group and database of persons to whom you can send advertisements of your new products. Of course, what you do with the database is equally important. For example, you can use it to gain customer popularity and to associate customers with your brand. How? For instance, by sending Christmas cards or product catalogues to them.
Within the framework of database management, we offer:
Customer support does not only involve taking phone calls or sending ordered goods to your customers. It is a multi-component process, including taking orders from various sources (letters, emails, phone calls), sorting the orders and entering them into the database, printing out the necessary documentation (waybills, invoices), and finally, packing the goods and dispatching them. By using our order processing services, none of these tasks will have to be performed by you.
Within the framework of order processing, we offer:
Your shop is expanding. You have a lot of customers and orders, but, unfortunately, not enough staff to take care of everything: to pack the ordered goods, print out and send the invoices. And yet, you have to bear in mind that the satisfaction of your customer, his assessment of your services and possible recommendation of your company, depends on how quickly you are able to process his order.
Within the framework of handling of shipments and returns of goods, MC Solution offers:
When a company grows and there are more and more customers, more and more payments coming from home and abroad and a myriad of payment methods, controlling the inflow of money from the customers becomes more and more difficult. However, it does not have to be this way.
Within the framework of management and monitoring of customer transactions, we offer:
Efficient and reliable telephone customer support is one of the keys to success nowadays. Each person interested in purchasing a specific product wants to be given detailed information, professional advice and wants his/her order/complaint to be processed quickly. Our telemarketing services ensure that your customers will be served to the highest standard: politely, quickly and professionally. We can help you to conquer foreign markets, without any worries about communication with customers from other countries.
Within the framework of telemarketing services, we offer:
Running an online store does not only involve a webpage or an Allegro account. It also means the need for a warehouse, where you can store the goods offered on the internet, taking care of quick and safe delivery of the goods to the customer, and finally, controlling the settlement of transactions and processing possible complaints, acceptance of returned items and collection of receivables.
We will help you to focus on the essence – the development of your offer, gaining new customers and running your webpage. We will take care of comprehensive logistics and operational support of your e-shop, including managing the warehouse and the shipments, pre- and post-sales customer support and collection of your receivables.
When cooperating with MC Solution, you:
Every business wishing to expand, has to take care of developing its offer. The more products you offer to your customers, the more storage space you need. Finding a warehouse with appropriate space and one that meets specific requirements is both time and money consuming, and could be quite a problem.
MC Solution’s storage services offer includes:
Nobody likes paperwork, stacks of invoices, offers, letters... When dealing with it, not only do you have to act scrupulously, but also to remember to make each customer feel special and treat every one of them individually. Thanks to the method of personalized printing, which reduces the time spent on writing the proper addresses, eliminates the possibility of making a mistake and reduces the costs, all the paperwork can be done quickly and efficiently.
Within the framework of personalized laser printing, we offer:
